Distance Sales Agreement

This agreement is concluded between the user who makes a booking on otopakla.com with online payment (the "Buyer") and the operator of otopakla.com (the "Seller") under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. (The Seller's company name, MERSIS number and address will be added once incorporation is completed. Contact: info@otopakla.com)

Subject

Creating a booking for the business, service, date and time chosen by the Buyer on the Platform, and collecting the service fee online. The service is performed by the booked business at its address (or, for mobile services, at the address given by the Buyer) on the booked date and time.

Price and payment

The service fee, including taxes, is shown on the booking screen and is collected through the secure, 3D Secure-verified infrastructure of the payment institution (Sipay/iyzico). Card details are not stored by the Seller.

Right of withdrawal

Under article 15/1-g of the Distance Contracts Regulation, the right of withdrawal does not apply to services agreed to be performed on a specific date. However, if the Buyer cancels the booking via the Platform or info@otopakla.com at least 2 hours before the booked time, the full amount paid is refunded. See the Cancellation & Refund Policy for details.

Non-performance

If the business does not confirm or cancels the booking, or the service is not performed, the full amount paid is refunded to the same payment method within 14 days.

Disputes

Within the monetary limits announced by the Ministry of Trade, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence have jurisdiction over disputes.