This is a courtesy translation for information only. In case of any discrepancy, the Turkish version prevails.

Cancellation & Refund Policy

Cancelling a booking

You can cancel your booking free of charge up to 2 hours before the booked time.
To cancel, simply email info@otopakla.com with your booking details; once in-app cancellation is added, you will also be able to cancel on the Platform.
For cancellations less than 2 hours before the booked time, or if you do not show up, the fee may not be refunded to cover the business's loss.

Refunds

For eligible cancellations, the full amount paid online is refunded.
If the business does not confirm or cancels the booking, the full amount is refunded.
Refunds are made to the card used for payment and appear in your account within 3–14 business days, depending on the payment institution and your bank.
For bookings made with the "pay at the shop" option, no payment is collected through the Platform, so any refund is between you and the business.

Service complaints

You can send complaints about service quality to info@otopakla.com; we will provide reasonable support to help you reach a solution with the business. Your rights under consumer protection law are reserved.